Job Description
Join Atlanta's premier luxury hotel as a Part-Time Front Desk Agent and deliver exceptional guest experiences in the heart of the city. This role is perfect for hospitality professionals seeking flexible hours while showcasing their customer service excellence. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, complimentary parking, and opportunities for advancement within our award-winning hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Handle guest complaints and service requests with solution-oriented approaches
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain detailed knowledge of local attractions and transportation options
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Professional appearance and polished demeanor
- Basic math and cash handling accuracy
- Knowledge of Atlanta tourism landscape is advantageous