Job Description
Join our award-winning team at Grand Mountain Hotels, where exceptional service meets mountain luxury! We're seeking energetic individuals to fill part-time front desk roles in our vibrant Colorado Springs location. This position offers flexible scheduling perfect for students or professionals seeking work-life balance. Enjoy competitive pay, employee discounts, and the opportunity to work in one of Colorado's premier tourist destinations.
As a key member of our hospitality team, you'll create memorable experiences for guests checking into our boutique hotel. Your warm demeanor and problem-solving skills will ensure every interaction exceeds expectations. Shifts include evenings, weekends, and holidays, with opportunities to grow into full-time roles based on performance.
Responsibilities
- Check guests in/out efficiently using hotel management software
- Manage room assignments and handle special guest requests
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and complaints promptly
- Execute check-in/check-out procedures during assigned shifts
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with hotel reservation systems (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Flexible availability for evenings/weekends/holidays
- Basic math and cash handling skills
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods during shifts