Job Description
Join our award-winning team as a Part-Time Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Atlanta. We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and inquiries. This role offers flexible hours and opportunities for career growth within our global hospitality network.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free hotel meals during shifts
- Employee discounts on accommodations worldwide
- Comprehensive training programs
- Positive, inclusive workplace culture
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and room assignments while optimizing occupancy
- Operate switchboard and manage communications
- Balance cash registers and process payments accurately
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards and maintain lobby ambiance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation
- Positive attitude and professional appearance