Job Description
Join our award-winning downtown Minneapolis hotel as a Part-Time Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our luxury boutique setting. This role offers flexible scheduling perfect for students or career changers seeking work-life balance.
As the first point of contact, you'll create memorable arrivals through personalized service, handle check-in/check-out processes, manage reservations, and resolve guest inquiries with professionalism. Our competitive compensation includes complimentary hotel stays, employee discounts, and growth opportunities within our expanding portfolio.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservation systems and room assignments accurately
- Process payments and maintain financial transaction records
- Resolve guest concerns promptly and escalate when necessary
- Coordinate with housekeeping and maintenance teams
- Operate PMS software and communication systems
- Uphold brand standards and cleanliness protocols
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with reservation systems (Opera, etc.)
- Ability to work flexible evenings/weekends
- High school diploma or equivalent required
- Basic computer literacy and math skills
- Professional appearance and positive attitude
- Valid Minnesota work permit if applicable