Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Austin. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our luxury hotel chain. If you thrive in fast-paced environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modify bookings using our property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash drawer, and balance daily transactions
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and confidentiality protocols
Qualifications
- Previous front desk or customer service experience in hospitality preferred
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional verbal communication and problem-solving abilities
- Ability to multitask effectively during peak check-in periods
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Positive attitude and commitment to exceeding guest expectations