Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Hotel Minneapolis. We're seeking a passionate professional to create memorable guest experiences while managing check-in/out, reservations, and inquiries. This role offers flexible scheduling in a vibrant downtown location with competitive compensation and growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and cancellations using PMS systems
- Provide exceptional customer service and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk environment
Qualifications
- Previous hotel front desk or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and multitasking abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required