Job Description
Join our award-winning downtown Austin hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening and weekend shifts. This role offers flexible scheduling while working in a vibrant, fast-paced environment. You'll be the first point of contact for international travelers and local guests, creating memorable stays through personalized service and local expertise. Perfect for students or professionals seeking work-life balance with competitive hourly rates and growth opportunities.
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera PMS system
- Handle reservation inquiries and modify bookings in real-time
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations for dining, attractions, and events
- Maintain security protocols for guest safety and property access
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math accuracy for cash handling and billing
- Multilingual capabilities (Spanish preferred) a plus
- Valid Texas driver's license for occasional errands