Job Description
Join our award-winning hospitality team at the heart of New Orleans! We're seeking a dynamic Part-Time Front Desk Agent to deliver exceptional guest experiences at our iconic downtown location. This role offers flexible scheduling and the opportunity to immerse yourself in the vibrant culture of the Big Easy while building a rewarding career in luxury hospitality.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera/PMS) efficiently
- Uphold brand standards and local cultural knowledge
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera/PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of New Orleans attractions and transportation
- Valid driver's license and reliable transportation