Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Mesa Hotel! We're seeking energetic professionals to create memorable guest experiences in the heart of Mesa, AZ. Enjoy competitive pay, flexible scheduling, and a vibrant work environment where your customer service skills shine. Perfect for students or professionals seeking part-time work in luxury hospitality!
Responsibilities
- Seamlessly manage guest check-ins/checkouts using PMS systems
- Resolve guest inquiries with exceptional problem-solving skills
- Upsell premium rooms and amenities to maximize revenue
- Coordinate housekeeping maintenance requests
- Maintain accurate reservation records and billing information
- Execute safety/security protocols during all shifts
- Collaborate with concierge and dining teams
Qualifications
- High school diploma/GED with 1+ years hospitality experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Fluency in English; Spanish bilingualism preferred
- Flexible availability including nights/weekends
- Valid Arizona driver's license
- Ability to stand for extended periods
- Basic cash handling and accounting knowledge