Job Description
Join our dynamic hospitality team at Grand Hotel Albuquerque! We're seeking a passionate Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of New Mexico. This role is perfect for energetic individuals who thrive in fast-paced environments and love creating memorable stays for travelers. Enjoy flexible scheduling while building valuable hospitality skills in a supportive, award-winning environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality/customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Valid driver's license preferred
- Spanish fluency a plus