Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and experience the thrill of daily pay! We're seeking passionate professionals to deliver exceptional guest experiences in our premium Charlotte property. This role offers immediate compensation and growth opportunities within the hospitality industry. If you're detail-oriented, guest-focused, and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and payment processing using hotel management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Uphroom cleanliness standards and security protocols
- Process billing transactions and maintain accurate financial records
- Act as hotel ambassador by providing local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in hotel front desk or customer service role
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Flexible availability including nights, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)