Job Description
Join our dynamic team as a Part-Time Front Desk Agent at Grand Hospitality Group's flagship location in Manhattan. We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts including evenings, weekends, and holidays. This role offers competitive pay, career advancement opportunities, and a vibrant work environment in the heart of NYC. Perfect for students or professionals seeking flexible schedules without compromising on professional growth.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings per guest requests
- Process payments and handle cash transactions accurately
- Respond to guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance teams for guest needs
- Maintain security protocols for guest safety
- Assist with luggage and concierge services as required
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and multitasking abilities
- Valid NYC work authorization
- Professional appearance and positive demeanor