Job Description
Join our dynamic team at Austin Hospitality Group as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premier downtown location. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or those seeking work-life balance. Enjoy competitive pay, complimentary parking, and opportunities for career growth in Austin's thriving hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations and room assignments using property management systems
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform daily audits and report discrepancies to management
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling skills
- Valid Texas driver's license and reliable transportation
- Bilingual (English/Spanish) a plus