Job Description
Join the Grand Plaza Hotel team as a Part-Time Front Desk Agent where exceptional service meets vibrant city life! We're seeking energetic professionals to deliver memorable guest experiences during flexible shifts. This role is perfect for students or career-changers seeking hospitality opportunities in Philadelphia's dynamic center. Enjoy competitive pay, free parking, and a supportive team environment while showcasing your customer excellence skills.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly with a solutions-oriented approach
- Operate hotel management systems (PMS) and communication tools
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling skills
- Valid Pennsylvania driver's license (if required for errands)