Job Description
Join our award-winning downtown Columbus hotel as a Part-Time Front Desk Agent and become the heart of our guest experience! We're seeking charismatic hospitality professionals to deliver exceptional service while working flexible hours. Enjoy competitive pay, complimentary hotel stays, and career growth opportunities in a dynamic, team-oriented environment.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain pristine front desk appearance and organize key systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude with genuine passion for hospitality