Job Description
Join our dynamic hospitality team at the heart of downtown Minneapolis! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences in a luxury setting. As the first point of contact, you'll create memorable moments for travelers from around the world while operating our state-of-the-art property management system. This flexible role offers competitive compensation in a vibrant urban environment with growth opportunities for dedicated hospitality professionals.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate reservation records and room status reports
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Ability to multitask in fast-paced environments
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required