Job Description
Join the award-winning Grand Beacon Hotel in downtown Boston and be part of our exceptional guest experience team! We're seeking passionate individuals to deliver world-class hospitality in our luxury boutique hotel. Enjoy flexible scheduling, competitive pay, and career growth opportunities in Boston's vibrant hospitality scene. Why join us? Complimentary meals, employee discounts, and a dynamic team environment where your contributions are valued. What we offer: Training programs, health benefits for part-timers, and referral bonuses. Our commitment: Diversity, inclusion, and professional development are at our core.
Responsibilities
- Check guests in/out with efficiency and warmth using Opera PMS
- Manage reservations and address guest inquiries promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions
- Resolve guest concerns with professionalism and discretion
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with reservation systems (Opera, Fidelio)
- Strong problem-solving abilities under pressure
- Basic math and cash handling skills
- High school diploma or equivalent required
- Multilingual abilities a plus