Job Description
Are you a welcoming and organized professional looking for a rewarding opportunity? Horizon Hospitality Solutions is currently seeking a dedicated Part-Time Front Desk Agent to join our dynamic team in Baltimore, Maryland. In this role, you will be the face of our brand, ensuring our visitors and clients have a positive first impression while managing front desk operations with efficiency and professionalism.
About the Role
As a Front Desk Agent, you will serve as the primary point of contact for our facility. We value reliability, customer service excellence, and the ability to manage multiple tasks in a fast-paced environment. This is a fantastic opportunity for someone seeking shift work flexibility or a steady part-time schedule.
Responsibilities
- Greet and Welcome: Welcome all guests and visitors warmly, ensuring a professional and inviting atmosphere.
- Phone Management: Answer incoming calls professionally, screen and route them to the appropriate departments, and take accurate messages.
- Reception Duties: Manage the front desk, handle incoming and outgoing mail/packages, and maintain the cleanliness and organization of the reception area.
- Administrative Support: Assist with data entry, filing, scheduling appointments, and maintaining visitor logs.
- Shift Coordination: Support various shift requirements, including evenings and weekends, ensuring smooth transitions between shifts.
- Customer Assistance: Provide directions and information to visitors and respond to general inquiries regarding company services.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Must be flexible to work various shifts, including mornings, afternoons, evenings, and weekends.
- Professionalism: Strong organizational skills and the ability to handle multiple priorities in a busy environment.