Job Description
Join our award-winning luxury hotel team as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown Charlotte property. This role offers flexible scheduling (evenings/weekends) and growth opportunities within our global brand. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and solution-oriented mindset
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Maintain pristine front desk appearance and supplies
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and POS systems
- Valid North Carolina driver's license (if required for tasks)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent