Job Description
Welcome to the heart of Charlotte! We are seeking a friendly and professional Part-Time Front Desk Agent to join our dynamic hospitality team. Whether you are looking to start your career in the service industry or seeking a flexible schedule, we offer the perfect opportunity to shine.
Why Join Us?
Enjoy a supportive work environment, competitive pay, and the chance to be the first impression for our valued guests.
Responsibilities
- Guest Relations: Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Check-In/Out: Manage hotel check-in and check-out procedures efficiently, handling all necessary paperwork and payments.
- Communication: Answer incoming phone calls and emails, directing inquiries to the appropriate departments with a positive tone.
- Reception Duties: Monitor the reception area to ensure it is clean, organized, and fully stocked with necessary supplies.
- Concierge: Provide information about local attractions, restaurants, and transportation to guests.
- Support: Assist with lobby maintenance and coordinate with housekeeping and maintenance staff as needed.
Qualifications
- No Experience Required: We are looking for a positive attitude and a willingness to learn; full training is provided.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with computers and hotel management software (training available).
- Availability: Flexibility to work varying shifts, including weekends and holidays.
- Professionalism: A neat appearance and a professional demeanor at all times.
- Problem Solving: Ability to handle guest inquiries and resolve issues calmly and efficiently.