Job Description
Join our award-winning luxury hotel in the heart of downtown Louisville! We're seeking dedicated Night Shift Hotel Staff to deliver exceptional guest experiences during overnight hours. As a key member of our 24/7 operations team, you'll ensure seamless service while maintaining the highest standards of safety and hospitality. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Kentucky's vibrant city center.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Respond to guest inquiries and resolve issues during overnight hours
- Monitor hotel security systems and access control protocols
- Perform nightly audit tasks and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for urgent requests
- Maintain accurate guest records and reservation systems
- Handle emergency situations calmly and per hotel procedures
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible schedule including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio)
- Cash handling and point-of-sale system experience
- Basic knowledge of safety and emergency protocols