Job Description
Join our award-winning hospitality team at the heart of downtown Chicago! Grand Plaza Hotel is seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while ensuring seamless operations in our luxury boutique hotel. This role offers flexible scheduling and opportunities for career growth within our global hospitality network.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Utilize PMS software (Opera) for daily operations
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in property management systems (Opera, OPERA Cloud)
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Chicago attractions and transportation
- Multilingual skills (Spanish preferred)
- Valid Illinois driver's license may be required