Job Description
Launch your hospitality career with Grand Hotel Minneapolis! We're seeking passionate individuals for our Front Desk Agent positions – no prior experience necessary. Join our award-winning team and deliver exceptional guest experiences while growing professionally in a dynamic environment. We offer comprehensive training, competitive benefits, and advancement opportunities within our luxury hotel chain.
As the first point of contact for our international guests, you'll create memorable stays through attentive service. Enjoy working in downtown Minneapolis with easy access to cultural attractions, sports venues, and the Mississippi River. Perfect for career changers or recent graduates ready to build a future in hospitality!
Responsibilities
- Efficiently check guests in/out using our property management system
- Handle guest inquiries, reservations, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate when necessary
- Perform daily audits and cash handling procedures
- Market hotel amenities and local attractions to guests
- Maintain accurate records of guest feedback and incidents
Qualifications
- No hospitality experience required – we train all new hires
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, POS systems)
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Must pass background check and drug screening