Job Description
Join the heart of Southern hospitality at Grand Charlotte Hotel! We're seeking passionate full-time hotel staff to deliver exceptional guest experiences in our luxury downtown property. As a key member of our award-winning team, you'll contribute to creating unforgettable stays for business travelers and leisure guests alike. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's fastest-growing cities.
Our premium work environment fosters professional growth through continuous training programs and cross-departmental collaboration. Enjoy complimentary hotel stays, employee dining discounts, and recognition programs that celebrate your contributions to our guest satisfaction goals.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with efficiency and accuracy
- Resolve guest inquiries and concerns with empathy and solution-oriented approaches
- Maintain pristine guest rooms and public areas exceeding brand standards
- Coordinate with maintenance, security, and culinary teams for seamless operations
- Execute inventory management for supplies and amenities
- Participate in daily briefings and monthly training sessions
- Uphold all safety protocols and emergency procedures
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Proven track record in guest satisfaction and conflict resolution
- Proficiency in property management systems (Opera, PMS)
- Excellent communication and multitasking abilities
- Valid North Carolina hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation
- Ability to lift 25 lbs and stand for extended periods