Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional hospitality experiences that create lasting memories. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in one of Pennsylvania's most vibrant hospitality destinations.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing processes with precision
- Address guest inquiries and resolve concerns promptly with professionalism
- Collaborate with housekeeping and maintenance teams to ensure flawless operations
- Utilize property management systems (Opera/PMS) to optimize guest experiences
- Process payments and manage cash handling procedures accurately
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends/holidays
- Strong problem-solving abilities with a guest-first mindset
- Valid Pennsylvania driver's license preferred
- Basic knowledge of Philadelphia attractions and local area
- High school diploma or equivalent required