Job Description
Join our dynamic team at Phoenix Hospitality Group and kickstart your career in the exciting hospitality industry! We're seeking passionate Guest Services Associates to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain. Be part of a supportive environment where your growth is our priority.
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Manage room reservations and availability across multiple platforms
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold cleanliness and organization of the front desk area
- Assist with basic concierge services and local area information
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends and holidays
- Attention to detail and organizational abilities
- No prior experience required – training provided
- Must be authorized to work in the United States