Job Description
Join our award-winning team at Grand Hotel Seattle, where exceptional service meets Pacific Northwest charm! We're seeking a passionate Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to luxury hospitality while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. No prior experience required—comprehensive training provided to launch your career in one of America's most vibrant cities!
Our competitive compensation package includes:
- Health benefits (medical/dental/vision)
- 401(k) with employer match
- Hotel discounts nationwide
- Paid time off
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservation inquiries and modify bookings as requested
- Process payments and handle cash transactions accurately
- Resolve guest complaints with empathy and quick solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain a clean, organized lobby environment
Qualifications
- No experience required—comprehensive training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with basic computer systems
- Ability to work flexible shifts, including weekends/holidays
- Valid Washington State driver's license (if required for errands)
- Positive attitude and passion for customer service