Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Cleveland! We're seeking enthusiastic part-time Front Desk Agents to deliver exceptional guest experiences. This is a fantastic opportunity to grow your customer service skills in a dynamic luxury environment while enjoying flexible scheduling. If you thrive in fast-paced settings and love creating memorable moments for travelers, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Cleveland attractions and transportation
- Positive attitude and professional appearance