Job Description
Join the award-winning The Grandview Hotel Columbus team and be the first impression for our valued guests. We are seeking a friendly, professional, and detail-oriented Part-Time Front Desk Agent to join our hospitality staff. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to meet you.
In this role, you will manage front desk operations, ensuring seamless check-ins and check-outs while maintaining the highest standards of guest satisfaction. This is an excellent opportunity for individuals looking to grow within the hospitality industry.
Why Join Us?
- Competitive hourly pay and flexible scheduling.
- Employee discounts on dining and amenities.
- Opportunities for professional development and advancement.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage check-in and check-out processes efficiently, including verifying identification and processing payments.
- Answer incoming calls and emails promptly, responding to inquiries regarding hotel amenities, directions, and local attractions.
- Handle guest complaints and requests with empathy and professionalism to ensure resolution.
- Monitor the lobby area to ensure cleanliness and security standards are consistently met.
- Assist with concierge services, including booking reservations and providing travel recommendations.
- Maintain accurate records of guest stays and resolve billing discrepancies.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in MS Office and hotel Property Management Systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A professional appearance and a positive, customer-centric attitude.
- Basic knowledge of English and Spanish is a plus.