Job Description
Welcome to The Mile High Concierge Services, where we redefine hospitality in the heart of Denver. We are currently seeking a Part-Time Front Desk Agent to join our dedicated team. If you are a detail-oriented professional with a passion for creating memorable guest experiences, we want to meet you.
As a vital member of our operations, you will be the first point of contact for our valued guests. We pride ourselves on our modern, high-conversion approach to service, ensuring every interaction leaves a lasting positive impression. This role offers the perfect balance of professional growth and flexibility.
Responsibilities
- Guest Relations: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Operations Management: Efficiently manage the front desk console, including answering multi-line phones, managing reservations, and responding to email inquiries promptly.
- Problem Solving: Address guest concerns and requests with empathy and efficiency, escalating complex issues to management when necessary.
- Administrative Support: Maintain accurate guest records in our Property Management System (PMS) and process financial transactions, including payments and refunds.
- Lobby Stewardship: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Event Coordination: Assist in coordinating shuttle services and local recommendations for guests to enhance their stay.
Qualifications
- Experience: Previous experience in hospitality, reception, or customer service is preferred.
- Communication: Excellent verbal and written communication skills with a polished and professional demeanor.
- Technical Proficiency: Must be proficient in using computers and property management software (e.g., Opera, Micros) or willing to learn.
- Appearance: Maintain a neat, professional appearance in line with company dress code standards.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED is required.