Job Description
Welcome to Grand Horizon Hotels & Resorts, where luxury meets hospitality. We are currently seeking a dynamic and welcoming Part-Time Front Desk Agent to join our team in Tucson, AZ. If you thrive in a fast-paced environment and love creating memorable experiences for guests, we want to meet you.
As a key member of our front-of-house team, you will be the face of our hotel. We pride ourselves on our high standards of service and our commitment to guest satisfaction. This role offers a fantastic opportunity for those seeking flexible hours while working in a premium setting.
Responsibilities
- Welcoming guests warmly and checking them in/out efficiently using our Property Management System (PMS).
- Managing reservations, handling inquiries, and providing accurate information about local attractions and amenities.
- Processing payments, managing cash, and balancing daily bank deposits.
- Addressing guest complaints or issues immediately with a focus on problem resolution and guest retention.
- Assisting with concierge services and coordinating with housekeeping and maintenance teams.
- Maintaining a pristine and welcoming lobby and reception area.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a hotel front desk, hospitality, or customer service role is preferred but not required for the right candidate.
- Strong computer proficiency, specifically with Microsoft Office and hotel software (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and handle physical tasks (e.g., lifting luggage, carrying keys).
- A professional appearance and a friendly, outgoing personality.