Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in the heart of Detroit. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As part of our hotel staff, you will be the first point of contact for our guests, ensuring a smooth and pleasant stay from check-in to check-out. We are currently urgently hiring for this position and offer a competitive compensation package along with growth opportunities.
Why Join Us?
- Competitive Pay: $17.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, and vision insurance.
- Employee Discounts: Stay with us for free and enjoy dining discounts.
- Professional Development: Ongoing training and career advancement.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Manage guest inquiries via phone, email, and in-person with a focus on customer satisfaction.
- Handle guest complaints or special requests professionally and escalate when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash handling responsibilities accurately.
- Assist with concierge services and local recommendations.
- Update guest profiles and ensure data accuracy in the Property Management System (PMS).
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Previous experience as a Front Desk Agent or in a similar hospitality role is preferred.
- Strong computer proficiency, specifically with PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- A friendly, approachable demeanor with a strong customer service ethic.
- Ability to stand for extended periods and lift moderate luggage (up to 25 lbs).