Job Description
We are seeking a dedicated and professional Part-Time Front Desk Agent to join our dynamic team at The Boston Wellness Collective. In this role, you will be the first point of contact for our valued members and guests, setting the tone for a welcoming and premium experience. If you have a passion for hospitality and excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling to accommodate your lifestyle
- Discounts on services and amenities
- A supportive and modern work environment in the heart of Boston.
As a Front Desk Agent, you will play a crucial role in ensuring the smooth operation of our facility while maintaining the highest standards of customer service.
Responsibilities
- Greet and welcome visitors and members warmly, ensuring a positive first impression.
- Manage the front desk operations, including answering multi-line phones and directing calls promptly.
- Process check-ins and check-outs, verifying guest information and collecting payments accurately.
- Handle incoming mail, packages, and deliveries with care and efficiency.
- Monitor building security, ensuring only authorized personnel or visitors enter the premises.
- Assist with administrative tasks, including data entry, filing, and maintaining the lobby area.
- Resolve guest inquiries and complaints professionally and in a timely manner.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a receptionist, front desk, or customer service role is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Must be available to work weekends and/or evenings as needed.
- Professional appearance and a friendly, approachable demeanor.