Job Description
Join Our Team as a Part-Time Front Desk Agent!
We are looking for a dedicated and enthusiastic Front Desk Agent to join the vibrant team at The Sterling Hotel Group in Jacksonville. If you thrive in a fast-paced hospitality environment and love creating memorable guest experiences, we want to hear from you. This is an excellent opportunity for someone seeking flexible part-time hours with competitive pay and a supportive culture.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible scheduling to work around your life
- Employee discounts on dining and stays
- Opportunity for career growth within the hospitality industry
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Check guests in and out efficiently, ensuring all paperwork and payments are processed accurately.
- Answer phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Manage the front desk lobby area, ensuring it remains clean, organized, and welcoming.
- Assist guests with luggage, directions, and any special requests to enhance their stay.
- Process point-of-sale transactions and manage guest accounts with high attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, guest services, or front desk operations preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in MS Office and hotel property management systems (PMS).
- Must be available to work a variety of shifts, including weekends and holidays.
- Professional appearance and demeanor.