Job Description
Are you a people-person looking for an exciting career in the heart of the entertainment capital of the world? Grand Horizon Resorts is currently seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our award-winning team. As a representative of our brand, you will be the first point of contact for our valued guests, setting the tone for a luxurious and memorable stay.
We pride ourselves on delivering world-class hospitality in the vibrant city of Las Vegas. If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
Responsibilities
- Guest Services: Manage the check-in and check-out process efficiently, ensuring accuracy in room assignments and billing.
- Communication: Answer incoming calls and emails promptly, responding to guest inquiries with a warm and professional demeanor.
- Reservations: Assist with room bookings, special requests, and maintaining the reservation system.
- Problem Solving: Handle guest complaints and issues with patience and discretion to ensure high satisfaction levels.
- Security: Verify guest identities and ensure the security of the hotel premises and guest information.
- Maintenance: Perform daily opening and closing duties, including cleaning the front desk area and lobby.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and property management systems (PMS).
- Personality: Exceptional interpersonal and communication skills.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Language: Bilingual skills are a plus.