Job Description
Are you the first face our guests see? Join The Arlington Grand Hotel as a Part-Time Front Desk Agent and help us create unforgettable experiences.
We are seeking a dynamic and detail-oriented individual to join our world-class hospitality team. In this role, you will be the heart of our guest experience, ensuring every check-in and check-out is seamless, welcoming, and memorable.
If you thrive in a fast-paced environment and possess a passion for hospitality, we want to hear from you.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a warm and welcoming atmosphere from the moment they arrive.
- Manage guest registrations, check-outs, and room assignments efficiently using our Property Management System (PMS).
- Handle incoming calls and inquiries with professionalism, poise, and a friendly tone.
- Process payments accurately and handle guest requests, complaints, and special arrangements with grace and efficiency.
- Collaborate closely with housekeeping, maintenance, and culinary teams to ensure room readiness and guest satisfaction.
- Maintain the front desk area in pristine condition at all times.
Qualifications
- Previous experience in a front desk or hospitality role is preferred but not required for highly motivated candidates.
- Strong verbal communication skills with a professional, friendly, and approachable demeanor.
- Proficiency in Microsoft Office Suite and PMS (Property Management Systems) is a plus.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or equivalent required.