Job Description
Welcome to Mesa Valley Resort & Conference Center, where every guest experience begins with a warm smile. We are currently seeking a reliable and customer-focused Part-Time Front Desk Agent to join our exceptional team in Mesa, Virginia.
In this role, you will serve as the face of our hotel, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We pride ourselves on our high standards of service and are looking for someone who shares our passion for hospitality.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Flexible scheduling for students and those with other commitments.
- Employee discounts on dining and lodging.
- A supportive and team-oriented work environment.
Responsibilities
- Greeting & Check-in: Welcome guests warmly upon arrival and process check-ins efficiently using our property management system.
- Communication: Answer incoming phone calls, respond to emails, and provide information about local attractions, amenities, and hotel policies.
- Guest Relations: Address guest inquiries, resolve complaints, and ensure a high level of customer satisfaction throughout their stay.
- Operations: Manage the front desk cash drawer, handle payments, and balance daily reports accurately.
- Security & Safety: Monitor the lobby area for security purposes and enforce safety protocols.
- Housekeeping Coordination: Communicate room status updates to the housekeeping team to ensure rooms are ready for new arrivals.
Qualifications
- Experience: Previous experience in hospitality, front desk reception, or customer service is preferred.
- Education: High school diploma or GED equivalent required.
- Skills: Proficiency with computers and basic office software (Microsoft Office, property management systems).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Must be available to work weekends, holidays, and varying shifts as required.
- Attributes: A friendly, outgoing personality with a strong work ethic and attention to detail.