Job Description
Are you a charismatic hospitality professional looking for an exciting opportunity in the heart of Music City? The Vanderbilt Hotel Group is seeking a dedicated Part-Time Front Desk Agent to join our elite team. We pride ourselves on providing world-class service and creating unforgettable experiences for our guests.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. This part-time role offers a fantastic work-life balance, flexible scheduling, and the chance to work in a dynamic environment.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and records are updated accurately.
- Answer and manage incoming phone calls and emails with professionalism and poise.
- Handle guest inquiries, requests, and complaints in a timely manner to ensure 100% guest satisfaction.
- Process payments and manage the point-of-sale system with precision.
- Assist with lobby organization, maintaining a welcoming and clean environment.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Professional appearance and demeanor at all times.
- Basic computer proficiency and familiarity with hotel management software.