Job Description
Join our award-winning team at Mountain View Hospitality Group as a Part-Time Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for travelers visiting beautiful Colorado Springs. No prior experience required – we provide comprehensive training! This flexible role is perfect for students, career-changers, or anyone seeking a dynamic hospitality position. Enjoy competitive pay, employee discounts, and a supportive work environment where your smile makes a difference.
Responsibilities
- Efficiently check-in/check-out guests using our property management system
- Manage reservation inquiries and room assignments
- Answer multi-line phones with exceptional professionalism
- Process payments and maintain accurate financial records
- Resolve guest concerns with empathy and solution-oriented thinking
- Coordinate with housekeeping and maintenance teams
- Assist with local area recommendations and tourist inquiries
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional problem-solving abilities
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and passion for customer service