Job Description
Join our award-winning team at the Grand Miami Hotel, where luxury meets Southern charm! We're urgently seeking charismatic Front Desk Agents to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to exceptional hospitality while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant destinations.
Responsibilities
- Deliver exceptional guest service through warm, personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate housekeeping, maintenance, and valet services efficiently
- Handle guest complaints with professionalism and proactive solutions
- Maintain accurate guest records and confidential information
- Collaborate with concierge team to enhance guest satisfaction
- Utilize property management systems (Opera) for daily operations
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic knowledge of Miami attractions and local services
- Valid Florida driver's license (for valet coordination)
- Fluent English; Spanish proficiency highly desirable