Job Description
Are you looking for a rewarding career in hospitality with no prior experience required?
We are currently seeking a friendly and professional Part-Time Front Desk Agent to join our team in beautiful Asheville, North Carolina. If you have excellent communication skills and a passion for providing exceptional guest service, we want to meet you! We offer comprehensive training and a supportive environment where you can grow your career from the ground up.
As a Front Desk Agent, you will be the face of our property, ensuring our guests feel welcome from the moment they arrive. Whether checking in visitors or answering inquiries, you will play a crucial role in maintaining our high standards of hospitality.
Responsibilities
- Guest Reception: Greet all guests warmly and professionally upon arrival, checking them in efficiently using our property management system.
- Communication: Answer incoming phone calls, respond to emails, and manage the switchboard with a polite and helpful demeanor.
- Check-Out: Process payments and complete check-out procedures accurately, ensuring all billing is correct and guest satisfaction is maintained.
- Information Desk: Provide local recommendations, answer questions about hotel amenities, and assist with directions or special requests.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby common spaces to ensure a welcoming atmosphere.
- Administrative Support: Assist with light administrative duties, including filing, data entry, and maintaining guest records.
- Problem Resolution: Address guest concerns or complaints promptly and escalate complex issues to the management team when necessary.
Qualifications
- No Experience Required: Previous front desk or hospitality experience is a plus but not mandatory. We value attitude and willingness to learn over past history.
- Education: High school diploma or GED is required.
- Communication Skills: Excellent verbal and written communication skills in English; ability to interact with a diverse clientele.
- Technical Proficiency: Basic computer literacy and familiarity with property management software (training provided).
- Interpersonal Skills: A friendly, approachable, and professional personality with a strong focus on customer service.
- Availability: Flexibility to work varying shifts, including weekends, evenings, and holidays.
- Reliability: Punctual and dependable with a strong work ethic.