Job Description
Welcome to The Grand Philadelphia Hotel, where hospitality meets history. We are currently seeking enthusiastic, dedicated, and service-oriented individuals to join our team as Part-Time Front Desk Agents. If you are looking to kickstart your career in the hospitality industry with no experience required, this is the perfect opportunity for you. We provide comprehensive on-the-job training to ensure you succeed.
Our team is the heart of our operation. We pride ourselves on delivering exceptional guest experiences that keep travelers returning to the City of Brotherly Love. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.
Responsibilities
- Guest Services: Check guests in and out efficiently, verifying identification and processing payments while maintaining a warm, welcoming demeanor.
- Communication: Answer incoming calls and respond to emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Problem Solving: Handle guest requests and resolve any issues or complaints with patience and professionalism to ensure 100% guest satisfaction.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area, ensuring the reception desk is always tidy and presentable.
- Information Desk: Provide accurate information about hotel facilities, local dining, and transportation options to our guests.
- Administrative Tasks: Assist with light administrative duties, including data entry, filing, and inventory management when necessary.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Availability: Must be flexible to work weekends, holidays, and evenings as part of our shift schedule.
- Communication: Excellent verbal communication skills and a friendly, outgoing personality.
- Reliability: Punctual and dependable with a strong work ethic.
- Education: High school diploma or equivalent preferred; however, we value attitude and willingness to learn over prior experience.
- Technology: Basic computer literacy and ability to learn hotel reservation software quickly.