Job Description
Are you a natural people-person looking to kickstart your career in hospitality? Urban Horizon Management is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in the heart of San Francisco. We pride ourselves on exceptional service and creating memorable experiences for our guests.
Why Join Us?
- No prior experience required – we provide comprehensive training.
- Competitive hourly pay and flexible scheduling.
- A supportive and modern work environment.
- Opportunities for career advancement within the hospitality industry.
If you have a positive attitude and a knack for problem-solving, we want to hear from you!
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and ensure a seamless check-in/check-out process.
- Communication: Answer incoming calls professionally and respond to emails and inquiries in a timely manner.
- Administrative Support: Manage the front desk reception area, handle mail, and process incoming deliveries.
- Scheduling: Assist with appointment scheduling and maintaining accurate guest records in our management software.
- Facilities Maintenance: Monitor lobby cleanliness and report any maintenance issues to the facilities team immediately.
- Customer Service: Assist visitors with directions and provide information about local attractions and services.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous front desk experience is not required; we value attitude over experience.
- Skills: Strong verbal communication skills and a friendly, professional demeanor.
- Technical: Basic computer proficiency and comfort with learning new software quickly.
- Availability: Must be available to work weekends, evenings, and holidays as needed.
- Appearance: Professional appearance and grooming standards.