Job Description
Join our award-winning team at Grand Bay Hotel Oakland, where hospitality meets innovation! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences in the heart of the Bay Area. This role offers flexible scheduling while allowing you to build a rewarding career in premium hospitality. As a key ambassador of our brand, you'll create memorable moments for international travelers and local guests alike. Enjoy competitive pay, complimentary hotel stays, and comprehensive training in our state-of-the-art facility.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain guest data confidentiality
- Upsell hotel amenities and services
- Contribute to maintaining a pristine lobby environment
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (if required for errands)
- High school diploma or equivalent
- Multilingual abilities (Spanish highly valued)
- Professional appearance and positive attitude