Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in the heart of Oklahoma City! We're seeking charismatic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and problem-solving excellence. This flexible shift-based role offers competitive compensation, complimentary accommodation benefits, and career growth opportunities in the thriving hospitality industry. If you're passionate about creating memorable moments and thrive in dynamic environments, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with empathy and proactive solutions
- Maintain accurate records of guest feedback and incidents
- Execute shift-specific duties including opening/closing procedures
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of local attractions and transportation