Job Description
Are you a welcoming and organized professional looking for a part-time opportunity in the heart of Oklahoma City? The Plaza Oklahoma City is seeking a dedicated Front Desk Agent to join our high-standard team.
In this pivotal role, you will be the first point of contact for our valued guests, ensuring a seamless and memorable experience from the moment they arrive. We pride ourselves on delivering exceptional hospitality and are looking for someone who embodies these values.
Responsibilities
- Guest Reception: Greet guests warmly upon arrival and ensure a professional, positive first impression.
- Phone Management: Answer multi-line phone systems, screen calls, and transfer messages to the appropriate departments promptly.
- Administrative Support: Process incoming and outgoing mail, handle package deliveries, and maintain the reception area’s cleanliness.
- Database Management: Update guest records and maintain accurate appointment schedules using our CRM software.
- Inquiries: Respond to guest inquiries via email or in person with a high degree of professionalism and accuracy.
Qualifications
- Communication Skills: Excellent verbal and written communication skills with a polite and professional demeanor.
- Experience: Previous experience in a front desk or hospitality role is preferred.
- Computer Literacy: Proficiency in Microsoft Office Suite and standard office equipment.
- Availability: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Appearance: Professional appearance and grooming standards.