Job Description
Join a world-class team at the Grand Floridian Hospitality Group! We are currently seeking a dedicated and energetic Part-Time Front Desk Agent to join our dynamic Orlando location. If you thrive in a fast-paced environment and love providing exceptional guest experiences, we want to meet you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer competitive pay, flexible scheduling, and a beautiful work environment.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls and emails promptly and professionally.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Process payments and manage cash drawers accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong computer skills and familiarity with PMS software (e.g., Opera, Smith Travel) is a plus.
- Excellent communication and interpersonal skills.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.