Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality! We're seeking a charismatic Part-Time Front Desk Agent to create memorable experiences for our distinguished guests. Located in the heart of Philadelphia's vibrant downtown, our hotel offers a dynamic work environment with competitive compensation and growth opportunities. Enjoy flexible scheduling while developing your career in the thriving Pennsylvania hospitality industry.
What We Offer:
- Comprehensive training programs
- Employee discounts on hotel services
- Health benefits for part-time staff (20+ hrs/week)
- Career advancement pathways
Responsibilities
- Check in/out guests with efficiency and professionalism
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, etc.)
- Uphold brand standards and service excellence
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software
- Ability to work flexible evenings/weekends
- High school diploma or equivalent
- Basic math and cash handling abilities
- Professional appearance and positive attitude