Job Description
Join our dynamic team as a Part-Time Front Desk Agent at Grand City Hospitality! We're seeking energetic professionals to deliver exceptional guest experiences in our Philadelphia location. This role offers flexible shift work perfect for students or career changers seeking work-life balance. You'll be the first point of contact for our diverse clientele, embodying our commitment to hospitality excellence. Enjoy competitive pay, complimentary meals, and opportunities for advancement within our growing company.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local area expertise
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems (PMS) and reservation platforms
- Resolve guest complaints promptly and escalate issues when necessary
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math aptitude for financial transactions
- Valid Pennsylvania driver's license (for occasional errands)
- Ability to stand for extended periods and lift 25 lbs