Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at The Grand City Hotel in vibrant Portland! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out operations. This role offers flexible hours and the opportunity to work in one of Portland's most iconic downtown locations. Perfect for students or career changers seeking part-time work in the hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using property management systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Collaborate with team members during peak hours and special events
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Portland attractions and transportation
- High school diploma or equivalent required